Returns & Exchanges

Returns Policy – Terms & Conditions

Customised, Personalised or Made-to-Order Goods
We do not accept change-of-mind returns, exchanges or refunds on customised, personalised or made-to-order items. These goods are produced specifically to Your order and specifications and cannot reasonably be resold.

This exclusion applies only to change-of-mind returns. It does not affect Your rights under the Australian Consumer Law. If a customised item fails to meet a consumer guarantee (for example, it is faulty before even using it), You remain entitled to the remedies available under the Australian Consumer Law. 

Change of Mind Returns (Voluntary Policy)
You may return any non-customised order made via Our website within 14 days of receipt by You of the Goods for a change of mind.

To be eligible under this voluntary policy:

• Items must be in their original unused condition, with all original tags still attached and not re-attached.
• Do not cut off tags before trying on items.
• Do not try on clothing while wearing perfume.
• Store any items you intend to return in a safe place away from cigarette smoke, cooking smells or other strong odours. We cannot accept items returned with an odour under this change-of-mind policy.
• Merchandise that has been used, worn (beyond a brief try-on), altered, or damaged by You will not be accepted.

Return costs under this change-of-mind policy
All returns must be at Your own cost. Macron Victoria does not refund the original delivery cost or the cost of return postage. We recommend using a reputable courier or Recorded Delivery and retaining proof of posting, receipt or tracking number. We cannot accept responsibility for Goods until they are signed for by Us.

How to return an item under this change-of-mind policy
Ship the item to:
Macron Victoria
14 Brunsdon St
Bayswater
VIC 3153
Australia

Please include Your order details / proof of purchase.

2. Faulty or Defective Goods – Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

However, if the goods have been damaged during inappropriate washing and / or drying (hot washes above 30 celsius degrees or tumble dryers are to be strictly avoided to wash heat printed goods), the items will not be considered for refund or exchanges. 

These consumer guarantee rights are separate from, and additional to, Our voluntary change-of-mind policy above. The conditions in section 1 (including the 14-day time limit, unused condition, tags, odours, customer-pays postage, and the customised goods exclusion) do not apply to claims under the Australian Consumer Law.

If You believe the Goods fail to meet a consumer guarantee:

• Contact Us promptly with details of the problem and proof of purchase.
• We are entitled to assess the Goods.
• Goods do not need to be unused or in original packaging to claim a remedy under the Australian Consumer Law.
• If a failure is confirmed, We will provide the appropriate remedy (repair, replacement or refund, depending on whether the failure is major or minor).
• Reasonable return costs You have incurred will be reimbursed if a failure is confirmed. For large or heavy items that cannot be easily returned, We will arrange collection at Our cost where required by law.
• There is no fixed 14-day limit for these claims; the right to reject goods for a major failure lasts for a reasonable time after the failure becomes apparent.

3. General
We reserve the right to refuse a change-of-mind return that does not meet the conditions in section 1.
Proof of purchase is required for all returns and claims.
This policy does not limit any rights You have under the Australian Consumer Law or any other applicable law.