Returns & Exchanges

Customer Satisfaction is our Number 1 Priority at Macron Victoria.

All our items come with a 14 day exchange/store credit if your are not satisfied.
Refunds are not offered unless for manufacturer fault.

Free returns/exchanges available in-store:
Our retail store team are able to assist Mon-Fri 10am-5pm, Sat 11am-4pm at 265 Lygon St, Carlton VIC 3053 Australia.

Exchange by post:

We offer a Fixed price exchange $14.99 for send back and receive exchanged item. (saving of 25% off standard post rates) - contact our team at info@macronvic.com.au to process your request.

Alternatively you can send back the items with a prepaid satchel enclosed for us to send the exchanges items.

Returns Policy Terms & Conditions:
You may return any order made by You via Our website at any time within 14 days of receipt by You of the Goods. Any returned items must be returned at your own cost and must be packed in its original packaging and suitably labelled addressed to Macron Victoria.

We recommend that You use a reputable courier or Recorded Delivery. Please retain any proof of posting, receipt or tracking number for any item returned as We cannot accept responsibility for Goods until signed for by Us.

Goods can only be returned for exchange or store credit if unused, complete and in the original packaging.

Items must be returned at your own cost. We regret that Macron Victoria cannot refund the cost of postage (this includes the original delivery cost and return postage).

DO NOT cut off tags before trying on items as we cannot accept items that have had tags cut off or re-attached by customers. We also ask that You do not try on clothing if you are wearing perfume and that You store items that You intend to return us in a safe place away from cigarette smoke / cooking smells as we cannot accept items that are returned to us with an odour.

If for any reason a Macron Victoria customer is not satisfied with their purchase, they can contact us within 14 days of receiving their order, and organise to return the product and receive a store credit of the purchase price excluding the associated Delivery Cost, subject to the terms and conditions as listed below:

a) In order to organise a return under these terms and conditions, the customer must notify Macron Victoria via email (info@macronvic.com.au) within 14 days of receiving their order and request a store credit under these terms and conditions. The customer must comply with the directions of Macron Victoria staff in order to facilitate an exchange/store credit.

b) Where a customer requests a store credit in accordance with these terms and conditions, the store credit will be for the amount of the purchase price excluding the Delivery Cost as specified in the customer's Order.

c) The 14 Day period will commence on the date that the customer accepts delivery of their order. Where there is no proof of delivery, this date will be assumed to be 5 business days from the date of dispatch of the product.

d) The purchased product must be returned within 14 days of requesting a store credit under these terms and conditions.

e) Returned products must be returned in accordance with the returns section of the Macron Victoria Website Terms and Conditions. This includes being returned in the original packaging, with all accessories and in re-saleable condition.

f) Customers must return the products for which they are seeking a store credit at their own cost. If they are unable to find a way to return the products, Macron Victoria may organise a courier to pick up the products from the customer. Where Macron Victoria organises a courier to pick up the products, the customer will be charged the same amount as the Delivery Cost listed in their Order to cover the cost of returning the products. Where items were ordered under "Free Shipping" promotions, the return delivery charge will be equal to the current website delivery rates.

g) After receiving the returned products, Macron Victoria will issue a store credit as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, store credits will be processed by reversing the initial customer transaction. Macron Victoria accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.

h) Macron Victoria reserves the right to make changes to these Terms and Conditions without notice.

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

Ship your returned item to:
Macron Victoria
265 Lygon Street
Carlton
VIC 3053
Australia

Return Exceptions
Merchandise that has been used, or altered will not be accepted for exchange or store credit.